Shipping policy
WAVECHILL SHIPPING POLICY
At WaveChill, we aim to deliver your summer essentials as quickly and smoothly as possible so you can start relaxing without delay.
1. Order Processing Time
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All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.
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You will receive a notification with a tracking number once your order has officially shipped.
2. Shipping Rates & Delivery Estimates
We offer reliable worldwide shipping to ensure your WaveChill arrives safely at your doorstep.
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Standard Shipping: 7 – 10 business days
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Shipping Fee: FREE for all orders during our Summer Promotion
Please note: Delivery times may vary slightly depending on your location, local customs processing, or weather conditions.
3. Order Tracking
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24–48 hours for the tracking information to become active.
You can track your package directly on our website via our [Track My Order] page.
4. Customs, Duties, and Taxes (International Shipping)
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WaveChill is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
5. Incorrect Shipping Addresses & Undeliverable Packages
Please ensure that your shipping address is entered correctly at checkout. WaveChill is not responsible for orders shipped to incorrect addresses provided by the buyer. If a package is returned due to an incorrect address, the customer will be responsible for reshipment costs.
6. Lost, Stolen, or Damaged Packages
If your order arrives damaged, please take clear photos/videos of the damage and contact us immediately at wavechillshop@gmail.com within 48 hours of delivery so we can arrange a replacement for you.