Refund policy

At WaveChill, your satisfaction is our top priority. We take great pride in the quality of our products and want you to love your purchase. If you are not entirely satisfied with your order, we are here to help.

1. 30-Day Return Window

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

  • The item must be in the same condition that you received it: unused, unwashed, and in its original packaging.

  • The item must not have been inflated with air or filled with water (for hygiene and quality control reasons).

  • You must provide a receipt or proof of purchase.

Note: Returns that show signs of wear, outdoor use, or water exposure will not be accepted and will be returned to the customer at their expense.

2. Damaged, Defective, or Incorrect Items

We inspect all products before shipping, but we understand that transit issues can occur.

Please inspect your order upon arrival. If your item is defective, damaged, or if you received the wrong item, please contact us immediately within 48 hours of delivery at wavechillshop@gmail.com.

To process a defect/damage claim, please include:

  1. Your Order Number

  2. Clear photos and a short video showing the defect or damaged area.

Once verified, we will happily send you a free replacement or process a full refund at no extra cost to you.

3. Non-Returnable Items

Certain types of items cannot be returned:

  • Items marked as Final Sale or purchased during clearance events.

  • Products that have been inflated, used outdoors, or filled with water.

  • Gift cards.

4. How to Initiate a Return

  1. Contact our support team at wavechillshop@gmail.com with your order number and the reason for the return.

  2. If your return is accepted, we will send you instructions on how and where to send your package.

  3. Return Shipping Costs: Customers are responsible for paying their own return shipping costs unless the item arrived damaged or defective. Shipping costs are non-refundable.

Items sent back to us without first requesting a return will not be accepted.

5. Refund Process

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

  • We will also notify you of the approval or rejection of your refund based on the item's condition.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment (credit card, PayPal, etc.) within 5 to 10 business days.

6. Cancellations & Order Changes

Due to our fast processing times, you have 12 hours from the time of purchase to cancel or make changes to your order. After 12 hours, your order enters the fulfillment stage and cannot be canceled or modified.